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Returns Procedures

We want you to be delighted every time you shop with us. Occasionally though we know you may want to return items, so here is our returns policy:
If you wish to return an unused (i.e. unsealed and unopened) Caramelicious product, you can do so within 14 days for an exchange or refund as required.
Before doing so, please contact us on for a return authorisation number.

Please Note: Personalised items (e.g. tailor-made) are non-refundable, except in the instance of a defective item that you notify us about within 7 business days of receiving.

This does not affect your statutory right to cancel. The following sets out the terms and conditions governing the supply of goods, services and information on and do not affect your statutory rights as a consumer. These conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us.


Please check your order carefully to ensure it is correct. You agree to supply us with correct information including delivery address and to notify us of any changes. We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

Caramelicious reserves the right to cancel the contract between us if:

  • One or more of the products you ordered was listed at an incorrect price due to a typographical error

  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.


The prices are payable for products that you order are as set out in our website. These prices may vary.


Our delivery charges are set out during the order process and on the relevant content page. For delivery prices, details and lead-time, please visit our Delivery page.


We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.


You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If you wish to specify a delivery date then please enter in Order Notes and please send you request to  and we will make our best effort to modify your order, you can always call the office on 0435 096 398 Monday-Friday 10am - 4pm.


We cannot be held responsible for heat damage and or packaging in transit.


If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below. If you notify a problem to us under this clause, our only obligation will be:

  • to make good any shortage or non-delivery

  • to supply and deliver substitute products if your original choice cannot be delivered for any reason

  • to replace any products that are damaged or defective, or

  • to refund to you the amount paid by you for the products in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause above.

Caramelicious excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

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